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Phone System Outage Hits State Offices Across Alaska

By Chris Klint, Senior Digital Producer, cklint@ktuu.com
Published On: Oct 14 2013 10:32:06 AM AKDT
Updated On: Oct 14 2013 01:22:28 PM AKDT
Phone System Outage Hits State Offices Across Alaska
ANCHORAGE, Alaska -

Multiple state offices across Alaska are being affected by a phone system outage Monday morning, following an attempted upgrade over the weekend.

Sharon Leighow, a spokesperson for Gov. Sean Parnell’s office, says reports of the outage became widespread after a weekend lull in inquiries.

“It was probably noticed this morning when state offices started to open,” Leighow said.

A worker at the state Department of Administration’s Enterprise Technology Services help line confirmed the outages were connected with a phone upgrade being conducted by World Wide Technology, a subcontractor hired by communications provider and state phone services contract holder GCI.

Leighow says less than 10 percent of the phones involved in the upgrade were affected by the problem.

"Approximately 1,100 of the 16,000 phones that were transferred to the new system were impacted," Leighow wrote in an email. "Our IT folks are working to have the system functioning correctly by this afternoon."

A flashing message on the Alaska Division of Motor Vehicles website says, “The DMV is currently experiencing a statewide phone outage. We are sorry for the inconvenience.”

Leighow says DMV offices remain operational Monday, despite the outage.

“They’re still open,” Leighow said.